In part one of our discussion, we talk about why public engagement is so important and the responsibility of water utilities to not only do but do well. In part two, we get into some of the nuts and bolts of facilitating public meetings. What are some things to come prepared with? What are some issues to keep in mind? Most importantly, what do you need to keep in mind if you’re the one facilitating the meeting? Empathy is at the core of effective communication. Communication is not a person with a mic or a social media handle, but rather, a dialogue. Some of those conversations cover topics that we may not agree on with the person on the other side of the conversation. Beginning and facilitating these dialogues can take time, be difficult, and be uncomfortable. However, ultimately this is how change is made. People may not agree with every decision that gets made that affects them but they are much more likely to be supportive or have a level of trust in your entity if they feel like their voice was heard and their input was taken into consideration.