* The downside of successful competitive band programs and Wayne's re-framing of that downside in his definition of winning. * Wayne shares his mind-shift from his early days in his career, focused on creating great music through the vehicle of students. * We talk about relying on volunteers to help run a large organization and how to get volunteers engaged to be accountable for what they volunteer to do. * What was most difficult in dealing with conflict when someone disagreed with a decision and how the words he choose were important in the conversation. * Why it's important to allow someone who has made a mistake to live with their consequences.