Jim Hope's "9 Traits of Remarkable Service."Trait #9 - Make the Last Seconds Count.Our customer's experience with us doesn't end until our last possible interaction with them is complete. Roger and Jim share some stories about spotting opportunities to extend our customer experience to the last possible moment and making a memorable impact that brings people back to us.

Jim Hope's "9 Traits of Remarkable Service." Trait #9 - Make the Last Seconds Count. Our customer's experience with us doesn't end until our last possible interaction with them is complete. Roger and Jim share some stories about spotting opportunities to extend our customer experience to the last possible moment and making a memorable impact that brings people back to us.

Jim Hope's "9 Traits of Remarkable Service."Trait #9 - Make the Last Seconds Count.Our customer's experience with us doesn't end until our last possible interaction with them is complete. Roger and Jim share some stories about spotting opportunities to extend our customer experience to the last possible moment and making a memorable impact that brings people back to us.

054 - 9 Traits of remarkable Service - Make the Last Seconds Count

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” <a href="https://www.linkedin.com/in/jim-hope-ccm-cce-5636b314/" rel="noopener noreferrer" target="_blank">Jim Hope, CCM CCE</a> (COO of the Derrick Golf &amp; Winter Club in Edmonton, Alberta, Canada) and <a href="https://www.linkedin.com/in/roger-kingkade-offcourse-golf/" rel="noopener noreferrer" target="_blank">Roger Kingkade</a> (Co-Founder &amp; CMO - <a href="https://offcourse.golf" rel="noopener noreferrer" target="_blank">Offcourse Golf</a>) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company. <hr>

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“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” <a href="https://www.linkedin.com/in/jim-hope-ccm-cce-5636b314/" rel="noopener noreferrer">Jim Hope, CCM CCE</a> (COO of the Derrick Golf &amp; Winter Club in Edmonton, Alberta, Canada) and <a href="https://www.linkedin.com/in/roger-kingkade-offcourse-golf/" rel="noopener noreferrer">Roger Kingkade</a> (Co-Founder &amp; CMO - <a href="https://offcourse.golf" rel="noopener noreferrer">Offcourse Golf</a>) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

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054 - 9 Traits of remarkable Service - Make the Last Seconds Count

054 - 9 Traits of remarkable Service - Make the Last Seconds Count