Complaints can often be disheartening and you may not always want to deal with them. However, it is important that you respond to complaints and do so in an appropriate manner; Ofsted will want to see this during your inspection. In this episode, you will learn - What you need to do when you receive a complaint. - How a complaint could benefit you. - What Ofsted needs to see during your Inspection regarding complaints. For resources to support you on your Early Years journey, visit, www.jigsawearlyyearsconsultancy.com Follow us on Facebook, @JigsawEYC Follow us on Instagram @jigsaw.earlyyears