- the importance of working more on the business instead of in the business as the business grows - Mac-MSP offers discounts to Apple Consultants Network members and subscribers of Watchman Monitoring - going "all in" when transitioning to Managed Services from hourly billing: having a referral to another consultant ready for clients who don't want Managed Services helps avoid leaving clients in the lurch - Allen's "Personal Support" plan; Easing Into Managed Services - Gruntwork proudly displays the service provider's branding; demonstrates value by reminding users that maintenance is being run