Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA, speak with John Walsh and Nick Agnetti about how global returns play a huge part in today’s e-commerce logistics and elevating the experience with simplicity, transparency and available choices of returns services for shoppers and retailers.About Helen Scurfield - <a href="https://www.linkedin.com/in/helen-scurfield-a996773/" rel="noopener noreferrer" target="_blank">LinkedIn</a>About Ari Aloni - <a href="https://www.linkedin.com/in/arialoni/" rel="noopener noreferrer" target="_blank">LinkedIn</a>Learn more about this topic:<ul><li><a href="https://www.asendia.co.uk/asendia-insights/how-much-are-returns-costing-fashion-health-and-beauty-etailers">How much are returns costing fashion, health and beauty e-tailers?</a></li><li><a href="https://www.asendia.co.uk/asendia-insights/returns-opportunities-for-retailers">Returns opportunities for retailers</a></li><li><a href="https://www.asendia.co.uk/asendia-insights/charge-or-not-charge-for-returns">To charge or not to charge for returns</a></li><li><a href="https://www.asendia.com/en-us/resource/returns-report-2024">Returns Report 2024</a></li><li><a href="https://www.asendiausa.com/global-returns">e-PAQ Returns by Asendia</a></li></ul> <a href="https://shipping.asendiausa.com/asendia-usa-podcast/" rel="noopener noreferrer" target="_blank">Subscribe to our email list</a><a href="https://shipping.asendiausa.com/scale-your-business/" rel="noopener noreferrer" target="_blank">Request a consultation</a>

Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA, speak with John Walsh and Nick Agnetti about how global returns play a huge part in today’s e-commerce logistics and elevating the experience with simplicity, transparency and available choices of returns services for shoppers and retailers. About Helen Scurfield - LinkedIn About Ari Aloni - LinkedIn Learn more about this topic:How much are returns costing fashion, health and beauty e-tailers?Returns opportunities for retailersTo charge or not to charge for returnsReturns Report 2024e-PAQ Returns by Asendia Subscribe to our email list Request a consultation

Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA, speak with John Walsh and Nick Agnetti about how global returns play a huge part in today’s e-commerce logistics and elevating the experience with simplicity, transparency and available choices of returns services for shoppers and retailers.About Helen Scurfield - <a href="https://www.linkedin.com/in/helen-scurfield-a996773/" rel="noopener noreferrer">LinkedIn</a>About Ari Aloni - <a href="https://www.linkedin.com/in/arialoni/" rel="noopener noreferrer">LinkedIn</a>Learn more about this topic:<ul><li><a href="https://www.asendia.co.uk/asendia-insights/how-much-are-returns-costing-fashion-health-and-beauty-etailers" rel="noopener noreferrer">How much are returns costing fashion, health and beauty e-tailers?</a></li><li><a href="https://www.asendia.co.uk/asendia-insights/returns-opportunities-for-retailers" rel="noopener noreferrer">Returns opportunities for retailers</a></li><li><a href="https://www.asendia.co.uk/asendia-insights/charge-or-not-charge-for-returns" rel="noopener noreferrer">To charge or not to charge for returns</a></li><li><a href="https://www.asendia.com/en-us/resource/returns-report-2024" rel="noopener noreferrer">Returns Report 2024</a></li><li><a href="https://www.asendiausa.com/global-returns" rel="noopener noreferrer">e-PAQ Returns by Asendia</a></li></ul> <a href="https://shipping.asendiausa.com/asendia-usa-podcast/" rel="noopener noreferrer">Subscribe to our email list</a><a href="https://shipping.asendiausa.com/scale-your-business/" rel="noopener noreferrer">Request a consultation</a>

06 part 1: Understanding the international returns process for e-commerce businesses

Discover new opportunities and navigate the challenges of expanding your global footprint with Outside the Box with Asendia USA: The International e-Commerce Podcast.
 
Debuted in January 2024, "Outside the Box with Asendia USA", is designed to educate U.S.-based brands, marketplaces, and e-tailers on cutting-edge global shipping strategies. With a strong emphasis on education, the podcast serves as a resource to guide e-tailers through the complexities of international logistics and evolving shopper expectations.
 
Hosted by Asendia USA's Nick Agnetti, Enterprise Sales Executive and Jason Rowland, Risk and Compliance Officer – North America, our podcast provides listeners and viewers with topics addressing today's industry concerns and solutions to overcome obstacles with a panel of esteemed, industry-recognized subject matter experts. 
 
Nick Agnetti has over a decade of e-commerce industry experience helping top-tier online retailers, marketplace sellers, and subscription box companies convert their international traffic into actual sales and repeat customers. His background in sales, business development, and logistics establishes Nick as a reputable voice in the international e-commerce logistics arena.  

With over 15 years of federal regulatory experience in the aviation and e-commerce parcel shipping industries, Jason Rowland is a seasoned expert in compliance and risk management. He currently leads the execution of Group Compliance and Risk Programs for Asendia in North America.

Jason began his career in transportation security with the U.S. government, joining the Transportation Security Administration (TSA) immediately after college. Over the course of 11 years with the agency, he advanced to the role of Lead Transportation Security Inspector at John F. Kennedy International Airport (JFK). In this capacity, he was responsible for ensuring that air carriers, the airport itself, and the Port Authority of New York and New Jersey adhered to all applicable federal regulations governing airport operations and security.

Nick and Jason combine their global expertise and dive into a range of topics: shipping opportunities and challenges to Canada, Mexico, Europe, UK and Australia, the importance of how AI technology impacts HS Codes, the effects of work stoppages, subscription box shipping, international returns, e-commerce growth strategies, compliance, customs clearance, duties and taxes and more.  
 
"Outside the Box with Asendia USA" provides the growth-enabling information needed to be successful in today's competitive e-commerce arena. 
 
About Asendia USA
Asendia USA is an international and domestic parcel and mail company specializing in the preparation and distribution of parcels, direct mail, publications and invoices worldwide.  In addition, we cover over 300,000 square feet of operational space strategically located in New York, Buffalo, Philadelphia, Miami, Chicago (automated), Salt Lake City, Los Angeles, Laredo, as well as Canada and Mexico. We are local to your business!

Subscribe to our podcast newsletter: https://shipping.asendiausa.com/asendia-usa-podcast/
Request a consultation: https://shipping.asendiausa.com/scale-your-business/
Podcast snapshot: https://outsidethebox.asendiausa.com/sponsor-kit
https://www.asendiausa.com

Business

Discover new opportunities and navigate the challenges of expanding your global footprint with Outside the Box with Asendia USA: The International e-Commerce Podcast. Debuted in January 2024, "Outside the Box with Asendia USA", is designed to educate U.S.-based brands, marketplaces, and e-tailers on cutting-edge global shipping strategies. With a strong emphasis on education, the podcast serves as a resource to guide e-tailers through the complexities of international logistics and evolving shopper expectations. Hosted by Asendia USA's Nick Agnetti, Enterprise Sales Executive and Jason Rowland, Risk and Compliance Officer – North America, our podcast provides listeners and viewers with topics addressing today's industry concerns and solutions to overcome obstacles with a panel of esteemed, industry-recognized subject matter experts. Nick Agnetti has over a decade of e-commerce industry experience helping top-tier online retailers, marketplace sellers, and subscription box companies convert their international traffic into actual sales and repeat customers. His background in sales, business development, and logistics establishes Nick as a reputable voice in the international e-commerce logistics arena. With over 15 years of federal regulatory experience in the aviation and e-commerce parcel shipping industries, Jason Rowland is a seasoned expert in compliance and risk management. He currently leads the execution of Group Compliance and Risk Programs for Asendia in North America. Jason began his career in transportation security with the U.S. government, joining the Transportation Security Administration (TSA) immediately after college. Over the course of 11 years with the agency, he advanced to the role of Lead Transportation Security Inspector at John F. Kennedy International Airport (JFK). In this capacity, he was responsible for ensuring that air carriers, the airport itself, and the Port Authority of New York and New Jersey adhered to all applicable federal regulations governing airport operations and security. Nick and Jason combine their global expertise and dive into a range of topics: shipping opportunities and challenges to Canada, Mexico, Europe, UK and Australia, the importance of how AI technology impacts HS Codes, the effects of work stoppages, subscription box shipping, international returns, e-commerce growth strategies, compliance, customs clearance, duties and taxes and more. "Outside the Box with Asendia USA" provides the growth-enabling information needed to be successful in today's competitive e-commerce arena. About Asendia USA Asendia USA is an international and domestic parcel and mail company specializing in the preparation and distribution of parcels, direct mail, publications and invoices worldwide. In addition, we cover over 300,000 square feet of operational space strategically located in New York, Buffalo, Philadelphia, Miami, Chicago (automated), Salt Lake City, Los Angeles, Laredo, as well as Canada and Mexico. We are local to your business! Subscribe to our podcast newsletter: https://shipping.asendiausa.com/asendia-usa-podcast/ Request a consultation: https://shipping.asendiausa.com/scale-your-business/ Podcast snapshot: https://outsidethebox.asendiausa.com/sponsor-kit https://www.asendiausa.com

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06 part 1: Understanding the international returns process for e-commerce businesses

06 part 1: Understanding the international returns process for e-commerce businesses