The Art of Hospitality in the Dental Practice

06: The 7 Words That Transformed My Dental Practice


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I've learned something crucial in my years of practice management: the difference between successful practices and struggling ones often comes down to one simple thing - a clear mission statement. In this episode, I share why I believe every practice, regardless of size or specialty, needs what I call a "statement of purpose" that serves as their North Star.

Drawing from the wisdom of management consultant Peter Drucker and Stephen Covey's transformative work in "The 7 Habits of Highly Effective People," I explain how our practice mission - "to improve the quality of our patients' lives" - became more than just words on a wall. It became our way of being.

What You'll Discover in This Episode

The Peter Drucker principle that changed how I think about creating the future of my practice • Why mission statements fail for most organizations (and how to make yours actually work) • The simple 7-word mission that transformed our entire patient care approach • How to implement your mission statement so every team member lives and breathes it daily • The collaborative process for creating a mission statement that resonates with your entire team

Transform Your Practice Culture Today

As Peter Drucker famously said, "The best way to predict your future is to create it." Your mission statement isn't just a corporate exercise - it's a declaration of the future you're building for your organization. I'll walk you through exactly how we made our mission statement a living document that guides every decision we make.

Whether you're a solo practitioner or leading a large practice, this episode will give you the framework to create a mission statement that becomes your practice's true North Star. Because when you create a clear mission, you create your own future.

Mentioned in this episode:

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The Art of Hospitality in the Dental PracticeBy Dr. Michael Sonick, Team Building and Dental Practice Culture Expert