Skype fail and Plan B, gated vs. ungated content, A/B testing, HTML vs. plain text nurture emails, nurture tactics, tracking with Google Analytics events, visualizing data in Google Sheets, chatbots, getting re-asked for your account number by a call center agent, forwarding non-www to www, Burger King okays Google Home, website speed and WPEngine, Arlo vs. Nest Cam, two security camera use cases.