In this thought-provoking episode of the Tourism Hub Podcast, host Despina Karatzias addresses the critical theme of crisis management in the tourism industry. As we find ourselves in the midst of summer in Australia, Despina reflects on the devastating impact of natural disasters, particularly the bushfires that have shaped our recent history. Drawing from her personal experiences and professional insights, she highlights the necessity of preparation and resilience for both individuals and businesses.

Despina explores various types of crises that can affect tourism operations, from financial and technological crises to reputational and operational challenges. She emphasises that understanding these different crises is key to developing effective crisis management plans. Listeners will learn how to identify creeping, slow burn, and sudden crises, and the importance of proactive measures to mitigate risks before they escalate.

The episode also provides practical strategies for enhancing resilience, including the development of comprehensive crisis management plans, regular audits, and investing in technology. Despina urges listeners to consider their role in supporting communities affected by crises, highlighting how tourism can aid in recovery efforts.

As the episode wraps up, Despina leaves listeners with a challenge to conduct a crisis management audit for their lives and businesses. This episode serves as a timely reminder that preparation is not just about survival, but about thriving in the face of adversity.

00:22 - Reflecting on Black Saturday Bushfires 03:06 - Current Bushfire Challenges 03:46 - Importance of Risk Management 07:06 - Types of Crises in Business 13:57 - Stages of Crisis Development 21:30 - Practical Steps for Crisis Management 21:54 - Personal and Home Resilience 25:06 - Business Resilience Strategies 26:42 - Community Support and Recovery

 

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Instagram: @despinakaratzias

 

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Show hosted by Despina Karatzias and brought to you by Tourism Hub in association with Institute Of Excellence.

Stay prepared, stay proactive, and build a stronger future for your business!