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Shuan Buck from Newsletter Pro steps into the Hot Seat with Clate and Scott, and asks what to do when it's taking too long to make an necessary change with a loyal employee as they struggle to keep up with the growth of the company.

Clate and Scott answer with the three key concepts: preventing surprise with frequent courageous conversations; establishing objective, measurable goals; and highlighting previously success to add context to role changes.

Grow your business with purpose with our 2017 Strategic Planning Kit.

Check out this and other episodes at smallbusinesssuccess.com.