Want to know why you should hug your haters, and use their complaints to strengthen your business? Listen in as I interview Jay Baer. Jay is a business strategist, and he is the founder of the strategy consulting firm, Convince and Convert. Jay is also a New York Times best-selling author of five books. His latest book, "Hug Your Haters" helps businesses understand how to handle unhappy customers. 

You can learn more about Jay Baer and his book "Hug Your Haters".

Heroic Public Speaking http://heroicpublicspeaking.com

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