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063: Surprising findings from PolyAI's recent CS trends report
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** Check out the report that inspired the episode **
Damien welcomes PolyAI's senior director of brand, Kylie Whitehead, to discuss the findings from two comprehensive surveys highlighting trends in customer experience (CX) and contact center leadership. Learn about the evolving roles of CX leaders and the increasing influence of AI, as well as the differing sentiments of contact center agents towards automation.
- Follow PolyAI on LinkedIn
- Watch this and other episodes of the Deep Learning pod on YouTube
View all episodes
By Team PolyAISend us a text
** Check out the report that inspired the episode **
Damien welcomes PolyAI's senior director of brand, Kylie Whitehead, to discuss the findings from two comprehensive surveys highlighting trends in customer experience (CX) and contact center leadership. Learn about the evolving roles of CX leaders and the increasing influence of AI, as well as the differing sentiments of contact center agents towards automation.
- Follow PolyAI on LinkedIn
- Watch this and other episodes of the Deep Learning pod on YouTube