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A conversation between Christophe Jauquet and his HealthusiasmGPT, Thalia Muses. 

For fifty years, hospitals were the place consumer experience design forgot. That's quietly ending. 

In just a few weeks, five signals across five countries point in the same direction: 

1. the FDA approved TytoCare's at-home AI ear exam, turning the living room into a triage point; 
2. Hackensack Meridian opened a $200M health centre inside a New Jersey commuter train station; 
3. Apollo Hospitals in India embedded their newest 400-bed facility inside Hyderabad's financial district, stitched to their app and pharmacy chain; 
4. Vezeeta and Upwyde made a fully integrated medical complex an amenity of a residential project in New Cairo; and 
5. the Boao Super AI Hospital in Hainan, China, now uses AI agents to match patients to the best treatment on the planet. 

Five different distances from the body — home, commute, workplace, building, destination — but one shift: healthcare is no longer somewhere you go, it's something that fits into where you already are. 

The hospital is finally being designed — not architecturally, but around the customer, the way every consumer industry learned to do two decades ago. 

The question this leaves for organisations inside and outside healthcare: where does your customer already spend their life, and what would you build there?

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