Processes not only ensure consistency with how you make a product or deliver a service, but they directly impact your customer’s experience.  In this Season 5 finale, Alicia Butler Pierre, host of the Business Infrastructure show, shares what a process is, its importance in building business infrastructure, and the one thing you need to know about improving one.  Listen in as she describes the stages of her podcasting process to illustrate how to execute process improvement.  It might be a fun exercise to go back to previous episodes to determine if you can detect the improvements she talks about from season to season!