Conflict is inevitable in education, but luckily it is also an opportunity to build more meaningful connections with those work with. Learn practical strategies from a Human Resources specialist that allow you to seek to understand when things get tense.

Show Notes:

• Pat's background. [03:00]
• First, seek to understand. [04:45]
• Active listening. [07:00]
• Asking open-ended questions. [8:30]
• “I” statements. [10:30]
• Land mines. [13:15]

View full show notes at www.educrushpod.com.