July 6, 2026 ~ Lucy Ann Lance is joined by Andy Hetzel, VP of Corporate Communications, Blue Cross Blue Shield of Michigan. Andy shares news of their J.D. Power award! For the third year in a row, BCBSM ranked number 1 in member satisfaction among commercial health plans in Michigan. This award reflects their dedication to members and consistent commitment to customer service. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com

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