Have you ever tried to wash your hands with hot water but the water was too hot? Your instincts kick in and you flinch away from the heat. But once you add in cold water, the temperature becomes more bearable. Pastor Jeff teaches you today that having too hot of a tone of voice can cause people to react in anger, but if you take the time to cool your emotions and speak in a calm tone, you can diffuse a tense situation and have a mature conversation. It’s all about controlling your feelings.