In this episode, Coach J and The GMan explore the importance of consistency and standardization in customer service. The hosts discuss their experiences with exceptional customer service and the impact of consistent policies and systems. They draw parallels between the automotive industry and other industries, such as dentistry, in terms of customer experience and software … <a href="https://hard-shop-life.blubrry.net/2024/03/12/consistency-vs-exceptional/" class="more-link">Continue reading <span class="screen-reader-text">#073: Consistency vs Exceptional</span></a>

In this episode, Coach J and The GMan explore the importance of consistency and standardization in customer service. The hosts discuss their experiences with exceptional customer service and the impact of consistent policies and systems. They draw parallels between the automotive industry and other industries, such as dentistry, in terms of customer experience and software … Continue reading #073: Consistency vs Exceptional

In this episode, Coach J and The GMan explore the importance of consistency and standardization in customer service. The hosts discuss their experiences with exceptional customer service and the impact of consistent policies and systems. They draw parallels between the automotive industry and other industries, such as dentistry, in terms of customer experience and software … <a href="https://hard-shop-life.blubrry.net/2024/03/12/consistency-vs-exceptional/" rel="noopener noreferrer">Continue reading #073: Consistency vs Exceptional</a>

#073: Consistency vs Exceptional

We created this Podcast for the Men and Women of the Automotive Industry.  We’ve been in your shoes.  Parts, Service, Bodyshop, Advisor, Technician.  Our focus is share the best techniques of fixed ops departments and other departments that help promote fixed operations. Each week we will share our stories,  the story of others, and YOUR stories.  Join Coach J and the G-Man for the latest tips, techniques, and successes of the automotive community.

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We created this Podcast for the Men and Women of the Automotive Industry. We’ve been in your shoes. Parts, Service, Bodyshop, Advisor, Technician. Our focus is share the best techniques of fixed ops departments and other departments that help promote fixed operations. Each week we will share our stories, the story of others, and YOUR stories. Join Coach J and the G-Man for the latest tips, techniques, and successes of the automotive community.

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#073: Consistency vs Exceptional

#073: Consistency vs Exceptional