In this episode of Hard Shop Life, Coach J and GMan discuss the issue of customer entitlement in the automotive industry. They share personal experiences and insights on how to handle entitled customers and provide tools and resources for service advisors to navigate these situations. When handling emotional customers the importance of empathy, communication, and … <a href="https://hard-shop-life.blubrry.net/2024/04/16/077-customer-entitlement/" class="more-link">Continue reading <span class="screen-reader-text">#077: Customer Entitlement</span></a>

In this episode of Hard Shop Life, Coach J and GMan discuss the issue of customer entitlement in the automotive industry. They share personal experiences and insights on how to handle entitled customers and provide tools and resources for service advisors to navigate these situations. When handling emotional customers the importance of empathy, communication, and … Continue reading #077: Customer Entitlement

In this episode of Hard Shop Life, Coach J and GMan discuss the issue of customer entitlement in the automotive industry. They share personal experiences and insights on how to handle entitled customers and provide tools and resources for service advisors to navigate these situations. When handling emotional customers the importance of empathy, communication, and … <a href="https://hard-shop-life.blubrry.net/2024/04/16/077-customer-entitlement/" rel="noopener noreferrer">Continue reading #077: Customer Entitlement</a>

#077: Customer Entitlement

We created this Podcast for the Men and Women of the Automotive Industry.  We’ve been in your shoes.  Parts, Service, Bodyshop, Advisor, Technician.  Our focus is share the best techniques of fixed ops departments and other departments that help promote fixed operations. Each week we will share our stories,  the story of others, and YOUR stories.  Join Coach J and the G-Man for the latest tips, techniques, and successes of the automotive community.

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We created this Podcast for the Men and Women of the Automotive Industry. We’ve been in your shoes. Parts, Service, Bodyshop, Advisor, Technician. Our focus is share the best techniques of fixed ops departments and other departments that help promote fixed operations. Each week we will share our stories, the story of others, and YOUR stories. Join Coach J and the G-Man for the latest tips, techniques, and successes of the automotive community.

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#077: Customer Entitlement

#077: Customer Entitlement