In this episode of the Social Collectives podcast, the Lisa Adams and Aaron Sefchick interview Patrick Hocker, the owner of Bluebird Pest Solutions. Patrick shares his journey into small independent business ownership and emphasizes the importance of customer service in the pest control industry. He also discusses the challenges and difficult decisions he has faced as a business owner, including the loss of a team member. Patrick highlights the need for a customer-centric approach and building relationships with clients. He also gives a shoutout to two other local businesses, Tango Pastry Cafe and Elevated Concussion and Sports Rehabilitation.

Takeaways

Customer service is key in the pest control industry. Building relationships and prioritizing the needs of clients can set a business apart.

As a business owner, it is important to take care of your team and prioritize their well-being.

Difficult decisions and challenges are inevitable in entrepreneurship, but focusing on customer service and taking care of people can help navigate through them.

Creating a buffer space around the outside of your house can help prevent pests from entering your home.

When dealing with rats, it is best to call a professional immediately, as rats are intelligent and difficult to handle on your own.

Supporting local businesses and building a community network is beneficial for everyone involved.

Chapters

00:00 Introduction and Discussion about A Place to Be

06:45 Patrick's Journey into Small Independent Business Ownership

11:08 Bluebird Pest Solutions: Serving Commercial and Residential Clients

13:31 Prioritizing Customer Service and Building Relationships

27:16 Dealing with the Unknown as an Entrepreneur

32:59 Shoutouts to Local Businesses: Tango Pastry Cafe and Elevated Concussion and Sports Rehabilitation

38:38 Tips for Pest Control and Final Thoughts

https://bluebirdpest.com/

https://thesocialcollectives.com/