- Jerry bails Joe out onsite and diagnoses an issue where a specific website wouldn't load or respond to pings from a client location, but loaded fine from elsewhere - we discuss clients trying to set things up and fix things themselves - do you give clients easy access to their servers, e.g. Screen Sharing? - Sam lands a client on bowtie alone: "I'm a no-nonsense guy, and you look like a no-nonsense guy too." - what's your dress code for consulting? - Joe details troubleshooting serious permissions issues in Yosemite after a prior "consultant" tried to set up shared calendars - how do you bill for extensive cleanup work like the saga Joe describes? - Joe notices a pattern to Security Questions answered by a prior consultant