Topic of today’s podcast

Delivering a consistent quality product to your customer requires a solid process

I say this at the beginning of each and every podcast

Now, I’m not the only one

There is a blog that talks directly about this topic

The blog comes from the Genesys company and can be found at:

http://blog.genesys.com/consistency-is-key-to-customer-experience-excellence/

 

The name of the post is: “Consistency Is Key to Customer Experience Excellence”

And it’s dated October 3, 2017

They author is David Sudbey

Keywords: #IWorkForGM; David Sudbey; Production Line; Process; Improvement; Management; Leadership; Genesys Blog;