- helping clients with their "Flash Drive Plug-in" - Joe noticed Contacts app is better about pasting in an address, automatically parsing city, state, and zip - trouble with DiskMakerX? createinstallmedia works great for Mavericks, Yosemite, etc. - difficulty cloning copies of Yosemite installer using latest version of CCC? Disk Utility block copy works - CCC works perfectly to copy all the data from a failing drive with directory corruption; Disk Utility thought there were only 30GB of data on the drive, but there were actually 235GB; CCC got it all; after rebuilding the directory and repeating the clone using CCC, no additional data needed to be copied; great support from Mike Bombich - Sam recounts flash storage becoming inaccessible on new MacBook Pro - Sam explains the pitfalls of restoring the Microsoft User Data folder from Time Machine backup - Jerry discusses a recent client interaction from which we can all learn something - how to restore Calendar from Time Machine backup - we discuss strategies for billing for those unexpectedly-long resolutions; Sam recommends communicating at regular intervals