With Bad Services, the new book from Lou Downe out now, we’re delving into each chapter, focusing on the causes of Bad Services. In episode 8, we’re talking about PurposeWhy does a lack of purpose lead to Bad Services? How do you get together to think about what your service is supposed to do, and how this aligns to the wider purpose of your organization?

With Bad Services, the new book from Lou Downe out now, we’re delving into each chapter, focusing on the causes of Bad Services. In episode 8, we’re talking about PurposeWhy does a lack of purpose lead to Bad Services? How do you get together to think about what your service is supposed to do, and how this aligns to the wider purpose of your organization?

With Bad Services, the new book from Lou Downe out now, we’re delving into each chapter, focusing on the causes of Bad Services.&nbsp;In episode 8, we’re talking about PurposeWhy does a lack of purpose lead to Bad Services? How do you get together to think about what your service is supposed to do, and how this aligns to the wider purpose of your organization?&nbsp;

08. Chapter 1, Purpose

15 billion hours are wasted on ‘life admin’ every year
That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’.
Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't.
From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work.&nbsp;

Business

Technology

15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’. Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't. From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work. 

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08. Chapter 1, Purpose

08. Chapter 1, Purpose