In my years of practice, I've seen countless dental offices make the same costly error—a $50,000 mistake that contributes to a staggering 90% failure rate. It has nothing to do with clinical skill and everything to do with a role most practices don't even know they're missing. In this episode, I pull back the curtain on the one position that can transform your patient experience and, in turn, your bottom line.

The Power of a Chief of Hospitality

I believe that patient experience is just as important as the clinical care we provide. That's why I created the "Chief of Hospitality" role in my own practice. This isn't just a receptionist or an office manager; this is a dedicated individual whose sole focus is ensuring every patient feels seen, heard, and valued. I'll share how this role, inspired by my experiences with hospitality giants like Danny Meyer, has revolutionized my practice.

🗝️ What You'll Learn:

• The single biggest non-clinical mistake dental practices make and how to avoid it.

• What "unreasonable hospitality" means and how a simple kitchen tour at a world-class restaurant changed my perspective on patient care.

• How to implement a Chief of Hospitality in your own practice, no matter the size.

• The tangible and intangible ROI of prioritizing patient experience, from increased referrals to a happier, more relaxed practice environment.

This isn't just about being nice to patients; it's about creating a system that fosters loyalty, trust, and a thriving practice. Join me as I break down how to stop leaving money on the table and start building a practice that patients love.

Mentioned in this episode:

Transform your practice with Dr. Michael Sonick's "Treating People Not Patients" course

Learn the hospitality secrets that create patient loyalty, drive referrals, and build thriving practices. Get 9 video modules, bonus content, and 6 CE credits for each member of your team!

Click here to learn more about Treating People Not Patients