Lindsay Duprey is the Chief Operating Officer of WCD (formerly West Canadian Digital Imaging). She is a collaborative and cross-functional leader with over 20 years of experience specializing in sales & operational leadership, strategy, change management and partnership development. An activator and ideator by nature, Lindsay has a track record for building and leading high-performance sales teams and bringing technology-driven solutions to market. 

In today's episode, we discuss the ways sales leaders can drive proactive conversations with their salespeople and the key questions to ask during 1-on-1 meetings. We also cover unique strategies you can implement immediately to get marketing, sales and customer service to work together.

What You'll Learn:

• Key questions to ask sellers in 1-on-1s

• Defining how your customers want to purchase from you

• How exactly to get marketing, sales and customer service to work together

• How to get your team to balance short-term wins with long-term opportunities

• Understand the basics of the 10X mindset

• The warning signs of a shrinking funnel

• Why you should never be overly reliant on one customer

• The benefits of proactive account management 

In an ideal world, 1-on-1 meetings are an excellent space for sales leaders and their team members to discuss performance, feedback and personal development. But that is usually not the case. Lyndsay believes it's time we changed the narrative from routine status updates to more proactive coaching and growth sessions. 

Links and Resources: 

• When you need to hire top sales professionals, turn to a recruiting partner that speaks sales. Alaant Workforce Solutions. Learn more and book a discovery call at www.fullfunnelfreedom.com/alaant

• The perfect CRM system, streamlined business processes and happier customers – Eligeo CRM Inc can make it happen for your business. Go to www.fullfunnelfreedom.com/eligeo for more info

• WCD - https://www.wcdconnect.com/

• Lindsay Duprey on LinkedIn - https://www.linkedin.com/in/lindsayduprey/

• Full Funnel Freedom episode on change with Melina Palmer - https://podcasts.apple.com/ca/podcast/060-change-isnt-about-the-cookie-with-melina-palmer/id1588080063?i=1000582133249

• Five Dysfunctions of a Team by Patrick Lencioni - https://amzn.to/3zuLMyP

• Leading From the Middle by Scott Mautz - https://amzn.to/3DSZIW2

• Discover Your True North by Bill George - https://amzn.to/3h34nvi

• Dare to Lead by Brené Brown  - https://amzn.to/3sLGKu2

• Atomic Habits by James Clear - https://amzn.to/3gZ29NC

• Full Funnel Freedom https://fullfunnelfreedom.com

• The Sandler Summit 2023 https://www.hamish.sandler.com/orlando 

• Sandler on Instagram https://www.instagram.com/sandler_yyc/ 

• Sandler in Calgary - www.hamish.sandler.com/howtosandler

• Connect with Hamish Knox on LinkedIn https://www.linkedin.com/in/hamishknox/

• Sponsorship or guest inquiries - [email protected]