- Joe found that "smart" apostrophe (actually a right single curved quotation mark) in the Computer Name caused a client's Time Machine backup to fail; replacing it with an actual apostrophe (straight single quote) fixed it - Jerry expresses frustrations when trying to walk a client through initiating a "spontaneous" screen sharing session and walks us through some alternatives to TeamViewer and finds the free trial of join.me to be easiest - Jerry's client is tickled to teach him something - Jerry's analogy about where the space on his MacBook Air is going: it's like "the help" stealing silverware piece by piece for a year until Thanksgiving comes and you only have place settings for two and a half - Time Machine's Local Snapshots (Mobile Backups) can take up space and fail to be removed: sudo tmutil disablelocal sudo mv /.MobileBackups.trash /Trashme - OmniDiskSweeper, DaisyDisk, WhatSize will not see the .MobileBackups folder unless run as root - Joe's client deliberates for so long about upgrading iCloud storage (to enable iCloud Backup) that it could have paid for two years of iCloud storage