Having been involved in a lot of well-intentioned innovation and change initiatives in industry, government and small businesses, Dave Gray noticed that people have an astonishing ability to miscommunicate and misunderstand one another, and often work at cross-purposes to the very things they are trying to accomplish. In 1993 He founded XPLANE, the visual thinking company, to help people develop shared understanding, so they can make better, faster decisions, and work better together to create more lasting, sustainable impact. In this interview, we discuss what's blocking many people from making lasting change, and how to overcome it.