- helping family members around the holidays (Jerry sent a newsletter!) - Comcast shipping new modem/router combos which include an open wifi network; Sam had issues with port forwarding and Comcast doesn't support it - warning clients and family to be careful trying to follow instructions they find online: "stop if you see the word Terminal" - we appeared on MacVoices again! - the need to exercise the tech muscle when you go from being a one man show to hiring someone, to avoid getting rusty