In this conversation, Paul Rhodes discusses the latest findings from Gallup's 2025 survey on employee engagement, highlighting the ongoing decline in engagement levels since 2020 and the implications of trends like quiet quitting. He emphasizes the need for curiosity and innovative thinking to address future challenges in the workplace.
Expanding on the curiosity idea from the previous episode, a 4 "E" framework is offered and expanded to give practical ways that the idea can be implemented into our properties and careers.
00:00 Courageous Curiosity in Maintenance
04:52 The Four E's of Courageous Curiosity
08:03 Known Expectations and Employee Empowerment
10:49 Correct Equipment for Effective Maintenance
14:15 Residual Engagement and Continuous Improvement
🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!
#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement