AI chatbots are seemingly everywhere right now, but are they safe and reliable? In this episode, Lily and David compare traditional deterministic chatbots and modern AI-based chatbots. They explore the limitations and frustrations of traditional chatbots, like those used in online banking and other services, and highlight the potential of generative AI technologies, like ChatGPT, to enhance the user experience. They discuss how AI could be used responsibly to improve deterministic chatbots by making them more comprehensive and interactive while maintaining their reliability.