How to love your life-the secrets to adopting joy 00:33
How change or stress can make somebody difficult temporarily? 02:07
You can’t control difficult people; you can only control how you react. 02:07
Why is it important to understand the behavior patterns of difficult people? 04:43
Why you shouldn’t argue with overly aggressive or excessively difficult people? 05:23
Do not take the behavior of difficult people personally. 06:04
Why “complainers” have an excessive need to be liked? 07:00
How to be tactfully direct with “complainers” at work?  07:28
How to deal with a “know-it-all” person? 09:51
Dealing with difficult people while working in customer service. 11:50
How to deal with an “exploder”? 12:38
Dealing with “sniper” people; accusing you of having no sense of humor. 13:54
🗣️  The “gossips”. Why do people gossip? 16:45
Sixteen reasons why difficult people are difficult; contributing factors. 19:20