Early this year, an article surfaced on Mothership about a Ban Mian stall owner who refunded $445.50 to a customer who overpaid (and that's 99x more, siao eh!) for his order. While the article mainly angled around the honesty and integrity of the owner,  we thought there's a perspective around the design and usability to this story as well! 

In this episode, we investigated what even cause this $445.50 error, and went down the rabbit hole of the UX of payment apps in Singapore. Strap on, because it's gonna be a geeky ride.  -adjusts specs- 🤓

We recommend you pair this episode with a bowl of Ban Mian (your choice of dry or soup) for the utmost Singaporean x design experience. 

Feel free reach us @KiasuDesignLife over at Instagram, where we hold post-release discussions with our supportive listeners ♥️ or email us at [email protected].

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Notes/references we made in this episode:

Mapping Service Ecosystem Workshop by Cornelius Rachieru

Hsuan's GTMS: DOC

Adilah's GTMS: Atomic Habits by James Clear

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Behind the voices:

Adilah - Website | LinkedIn

Hsuan - Website | LinkedIn

♥️ We're self-funding this podcast, so if you’re enjoying the episodes and want to support us, we'd be so grateful for any donations. Every little bit helps—thank you so much!

♥️ Reach out to us on Instagram, where we hold post-release discussions with our supportive listeners or email us at [email protected]

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Behind Kiasu Design Life:

Adilah - Website | LinkedIn

Hsuan - Website | LinkedIn