Summary

In this episode, Megan discusses the importance of managing conflict within a business, particularly for women who may be less comfortable with conflict. She shares a client's situation involving gossip and the need for clear boundaries. Megan emphasizes the need for strong verbiage, tone, and body language when addressing conflict. She encourages listeners to face conflict head-on and offers tips for preparation and practice. Megan also shares her own experiences with difficult clients and the importance of prioritizing the health and sustainability of one's business. The episode concludes with a reminder to share the episode and support each other in handling conflict.

Takeaways

Managing conflict is crucial for the health and sustainability of a business.

Clear boundaries and avoiding gossip are essential in maintaining professionalism.

Strong verbiage, tone, and body language are important when addressing conflict.

Facing conflict head-on and practicing conversations can help improve conflict resolution skills.

Losing problematic clients can be a relief and prioritizing one's mental well-being is crucial.

Chapters

00:00 Introduction: Managing Conflict in Business

01:24 Client Boundaries and Gossip

03:17 Preparing for the Conversation

04:43 Verbiage and Tone

06:37 Facing Conflict Head-On

09:23 Body Language and Breath Work

11:53 Balancing Internal State and Getting Your Points Across

14:12 Dealing with Strong Personalities

16:11 Handling Client Issues

20:27 Losing Problematic Clients

22:25 Taking Control and Tackling Conflict

23:22 Conclusion: Sharing and Growing

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