- Jerry's client receives a Software Alliance letter; Jerry does some research to determine legitimacy - Joe upgrades a client's custom van and details the systems including Crestron, Apple TV, small Linux PC running XBMC (now Kodi), - upgrading XBMCbuntu on slim PC in van; migrating to Kodi; using Verizon USB 4G LTE adapter in Cradlepoint router - Sam gets called in at halftime – to quarterback a different team - Jerry's client has trouble upgrading his iPhone at the Verizon store; Jerry discovers a brute force iPhone backup encryption cracker, but doesn't have occasion to try it out - followup regarding encrypted backups in iTunes: Apple says "If you can't remember the password and want to start again, you must perform a full software restore and choose set up as a new device when iTunes prompts you to select the backup from which to restore." - possible to downgrade 10.10.2 to 10.8.3 without a clean install? Joe's client seems to have done it accidentally; how? no idea Extra: - Joe and Jerry live troubleshoot very slow server connection issues to due old edu.mit.kerberos file in /Library/Preferences; hat tip to Sam Bergin