- Joe buys a MacBook Air from a client with a bad SSD and installs a 480 GB flash upgrade from OWC - Joe's client brings in a MacBook Air running extremely slowly; maybe thermal protection mode? AppleCare fixes it! - etiquette with "strange stuff" in downloads, trash, etc.; airing dirty laundry - strange signs in clients' homes, e.g. "please be aware of turtle" - Sam troubleshoots a machine at macminivault.com - thanks to Charles Edge for his .serversetupdone tip on Krypted.com