Summary

In this episode, Megan discusses how to respond to negative client reviews. She shares a personal experience with a difficult client and explains how she handled the situation. Megan emphasizes the importance of identifying problematic clients and setting boundaries. She also provides tips on effective communication with clients and how to handle unusual reactions to products. Megan shares her own experience of receiving a negative Google review and provides advice on how to respond professionally. She encourages business owners to face negative reviews head-on and stand up for themselves and their businesses.

Takeaways

Identify problematic clients and trust your instincts.

Communicate effectively with clients and address their concerns promptly.

Respond professionally to negative reviews, providing your side of the story.

Set boundaries with clients and prioritize your own well-being.

Chapters

00:00 Introduction and Setting the Stage

00:30 Dealing with Negative Client Reviews

02:24 Identifying a Problematic Client

03:22 Client Complaints and Communication

04:22 Unusual Reaction to Lip Balm

05:19 Lack of Response and Vacation Time

06:14 Continued Issues with Client's Lips

07:41 Client Requests Product Information

08:08 Negative Google Review

09:08 Reading the Negative Review

11:08 Megan's Response to the Review

13:25 Handling Negative Reviews Professionally

16:46 The Importance of Responding to Reviews

19:05 Dealing with Difficult Clients

21:00 Setting Boundaries with Clients

22:24 The Right to Set Communication Hours

22:53 Conclusion and Call to Action

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