Which is a higher priority for your community? an Inspection, or a Work order. It's possible that by prioritizing the incorrect one, we are incentivizing the wrong thing. Here's some thoughts and ideas for a path forward.
In this conversation, Paul Rhodes discusses the challenges faced by maintenance technicians in managing multiple mobile apps and the debate between the importance of inspections versus work orders. He emphasizes the need for a shift towards preventive maintenance and service recovery, advocating for a more proactive approach to maintenance tasks. Rhodes also highlights the role of technology in communication and the importance of personal interaction with residents.
Chapters
00:00 The Proliferation of Maintenance Apps
04:06 Inspection vs. Work Order: The Dilemma
07:11 Understanding Work Orders and Inspections
10:18 The Hero Complex in Maintenance
13:19 Preventive Maintenance: A Better Approach
16:26 Service Recovery in Maintenance
19:20 Implementing Inspections Effectively
22:14 Communication and Technology in Maintenance
35:15 Conclusion: Balancing Inspections and Work Orders
38:43 riverside_rhodes_ outro video... _ sep 18, 2025 001_maintenance_mindset.mp4
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