Charlie asks, “what’s the next normal?” Jeff hears we won’t be shaking hands, air travel will change significantly, networking is changing and Charlie isn’t hopping into an Uber anytime soon. Jeff talks about nursing home communications in the face of Covid-19 and the value of Facebook groups. What’s next with higher ed? Do you want to pay $55,000 to take online courses? On a positive note, Jeff found that media training works perfectly fine via a remote setup.