The Health System CXO Podcast

1: Evolving to a Consumer-focused Company – Conversation with Terry Shaw, CEO, AdventHealth


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On this episode, Gary sits down with Terry Shaw, President and CEO of AdventHealth.

Terry and Gary discuss how Terry rose from summer intern to CEO over a 35 year career, what his top challenges and lessons have been as a CEO, and how his team is driving AdventHealth to evolve and innovate ahead of the marketplace.

Transcription
Terry Shaw 0:00
All CEOs make the same three mistakes. And here's what I think they are, number one, the facts are we don't deal with HR issues soon enough. Number two, we allow the inertia of the organization to push back on our plan and we give up. Number three, we come to work and tend to focus on what we're comfortable with as opposed to what we really ought to be doing.

Gary Bisbee 0:24
That was Terry Shaw, President and CEO Advent health and I'm Gary Bisbee. This is Fireside Chat. Terry was responding to the question during your first three years as CEO what observations have you made about being a CEO? Advent health as a multi hospital multi state health system and one of the 10 largest not for profit health systems in the US. Comparable in revenue to Commonwealth Edison or Bed Bath and Beyond. Both public utilities and retail have significant relevance to healthcare delivery, as we explore with Terry. This wide ranging conversation offers affordability of health care for patients and consumers, the influence on health care of its largest payers, federal and state governments, the Advent health growth strategy, and much more. Let's pick up the conversation.

Well, welcome to the podcast. Terry.

Terry Shaw 1:13
Thank you very much, Gary.

Gary Bisbee 1:14
Good to be here in Orlando. I left washington dc three hours ago was 26 degrees.

Terry Shaw 1:20
Yes, a nice 70 outside today.

Gary Bisbee 1:24
I may not go back. I may just stay here. So Advent health is one of the 10 largest not for profit health systems in the country. Congratulations on that. In fact, I was wondering, when you started as a business intern over 30 years ago, do you have any recollection of what the size what the revenue would have been then?

Terry Shaw 1:45
When I started back in 85? I believe our combined net revenue was right around 350 million. So it's, you know, lots of change and the growth has accelerated and we've been very very fortunate to participate in tha

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

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About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

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