Fostering a culture of service is one sure-fire way to attract and retain great employees. But what if your small business is just starting out and you don’t have a dedicated resource to help with culture, never mind hiring and other HR processes? 

We spoke with Kaden Heaton, HR Manager at Unforgettable Coatings, to glean his insights on how small businesses can get HR right, even when you’re not ready to hire a full-time HR person (hint: self-serve technology is a game changer). 

We also discussed:

• What attracted him to—and has kept him interested in—a career in HR (and if you work in HR, you know it’s not the reputation of traditional HR departments)