A question as old as technology itself. A question seemingly without answer such as the timeless classics, "What is the sound of one hand clapping?" or "If a tree falls in the forest and no one is around to hear it, does it make a sound?" The answer to these is indisputably: have you tried turning it off and on again?

Let's discuss the ultimate helpdesk fix, listen to stories from other helpdesk/support techs, and investigate just why it is so difficult to remember to try before calling support.

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