Aly talks with Huddle's Instructional Designer, Kimberley Porter, about how to manage a backlog of support content, how to form benchmarks and measure results of support content, and what the best first piece of content is for self-service customers.

#1: How to manage support content with Kimberley Porter, Huddle

Receptive has now been acquired by Pendo.  Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations.

We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success.

This podcast turns attention to CSMs about the day to day projects they manage, and ideas they have on how to make CS easier for everyone.

The aim is to inspire and educate, giving you actionable advice and the help you need to succeed. All CS, no BS.

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Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they have on how to make CS easier for everyone. The aim is to inspire and educate, giving you actionable advice and the help you need to succeed. All CS, no BS.

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#1: How to manage support content with Kimberley Porter, Huddle

#1: How to manage support content with Kimberley Porter, Huddle