Refund Fraud. Its a fraud eating merchants and retailers alive. Crooks order an item then claim they didn't get it, wasn't in the box, etc. Mix that crime with the fastest growing form of identity theft on the planet--synthetic fraud. What do you get? A near perfect crime for fraudsters and a nonstop nightmare for everyone else. Former US Most Wanted Cybercriminal Brett Johnson discusses how crooks do it, what it means, and if it can be stopped.