Stevana and Jesse are joined by Sussana Gosios, Customer Experience Manager at Emersion, to discuss all things telco compliance in Australia.

Topics covered:

Learn more about Emersion

Emersion Telco Compliance Webinar

Telco compliance resources

ACMA 2021-2022 Compliance Priorities – E.g. Protecting vulnerable telco customers and Telco Complaints Handling

Office of the Australian Information Commissioner – The Privacy Act

Australian Consumer Law – Resources and Guides

The Telecommunications Act of 1997

ACMA 2021-2022 Corporate Plan on a Page

The Personal Property Securities Acts Impact on Technology and Telecommunications Businesses

Telecommunications Consumer Protections (TCP) Code

ACMA – The Integrated Public Number Database (IPND)

Emergency Call Standards Requirements – Explanatory Statement

ACMA – Porting a Customer’s Phone Number

ACMA – Register of Telco industry codes and standards

ACMA – NBN Services rules for telcos

ACMA – Information NBN telcos must give you