Thought we were dead? Well you thought wrong because the Service Management podcast is back!

Sponsored by itSMF UK and featuring regular hosts Stephen Mann, James Finister, Patrick Bolger, and Barclay Rae, our first episode is focused on the Service Desk Institute’s Annual Conference.

Joined by guests Sally Bogg, Matt Hooper, Mauricio Corona, and Carla Thorney, we also discuss what we should be focusing on in IT, the importance of the customer, and fifty shades of grey!

P.S. Hi John.