Welcome to the very first episode of The Connector, the podcast from Intercoiffure America Canada.

Host Gordon Miller, ICA’s General Manager, is joined by Scott Buchanan, President of Intercoiffure America Canada and owner of Scott J. Salons.

In this kickoff episode, Gordon and Scott share updates on ICA initiatives and then dive into a discussion about business best practices, KPIs, and the metrics that matter most for salon owners and their teams. This is the 1st in a new weekly series designed to connect salon owners and professionals with the ideas, leaders, and conversations shaping the future of professional beauty.