In this episode, I’m chatting with hospitality and event management expert, Mandy Bauer. We discuss her unique perspective on providing outstanding customer service, the importance of building connections,

and her very unique path into the sports industry. She visualized something, went after it, and never took no for an answer. 

 

Mandy is a Director of Hospitality at the Wells Fargo Center in Philadelphia, PA. She has experience working in both music entertainment and sports entertainment. She is highly skilled in event and hospitality management, VIP service standards, venue planning and design, staff training, creative brainstorming, public speaking and much more.

 

 

In this episode, we cover: 

• Mandy’s unique pathway into the sports industry
• The role and responsibilities of hospitality management in the sports industry
• Why treating people with kindness and providing outstanding customer service is so important
• Challenges and benefits of managing a team of people
• The qualities that are needed for a guest services role
• Advice for handling an unhappy customer situation
• Networking tips, as well as advice on breaking into the sports industry

 

 

Check out the episode show notes for links and resources mentioned in today's episode.

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