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Ready to unlock the secrets of automated QA in your contact center? This episode is brimming with insights about using chatGPT to revolutionize your QA, promising to transform how you approach your work. We walk side by side with you, through the labyrinth of user accounts and databases, right up to crafting prompts for a form from a client. 

Ever wondered how to ask the most effective questions and generate impactful call evaluation outputs? Your search ends here. We navigate the crucial waters of quantifiable metrics, systems to rate calls using binary points and CSAT scores, and the power of leveraging a confidence score for each assessment. 

As we round up our discussion, we lift the veil on how AI can categorize call transcripts and the potential scalability of a SaaS model for larger companies. We touch upon our exciting, upcoming Discord, and share the success of our MVP. Delving into the importance of alpha and beta testing, we also explain the immense benefits of employing chat gbt to automate QA. Whether you're seeking to enhance your QA system or merely curious, this episode promises a treasure trove of actionable insights. Buckle up and join us on this journey!

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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