In this episode, I drop some tips about what you should and should not do on a call. From the Agent and customer side of the call. It's important to think about who you manage the call, whether you are the agent or the person calling.

Below is the webpage I got most of the list from. It's called Helprace.

https://site.helprace.com/blog/30-dos-and-donts-in-customer-service

The article is 30 Do’s and Don’ts for Better Customer Service and is a blog post from Helprace.